3 Simple Steps to Remove Skiza Tunes from Your Phone

To Remove a Skiza tune from your phone in Kenya can be a straightforward process.

However, many users may find themselves unsure of the steps involved.

Skiza tunes are caller ringback tones offered by Safaricom, allowing users to personalize the sound that callers hear when they call them.

However, if you’ve decided that you no longer want a Skiza tune, whether due to cost or personal preference, here’s how to remove it effectively.

An illustrative image — Tired of that annoying Skiza tune? Learn how to easily remove it from your phone in just a few simple steps. Our guide covers three effective methods to get rid of unwanted Skiza tunes. PHOTO CREDIT: Getty Images

Methods to Remove Skiza Tune

There are several methods you can use to remove a Skiza tune from your phone.

You can choose the one that is most convenient for you.

1. Using SMS to remove Skiza tune

One of the simplest ways to do it, is by sending an SMS.

Here’s how to do it:

– Compose a New Message: Open your messaging app and create a new message.

– Type the Command: Write “DELETE” followed by the Skiza code of the tune you wish to remove. For example, if the Skiza code is 5050005, your message should read: DELETE 5050005.

– Send the Message: Send this message to 811.

– Confirmation: You should receive a confirmation message indicating that the tune has been successfully deleted.

2. Using the USSD Code

If you prefer using USSD codes, you can remove your Skiza tune directly from your phone’s dialer:

Open Your Dialer: Go to your phone’s dialer app.

Dial the Code: Enter *811# and press the call button.

Select the Option: Follow the prompts to select option 3, which is typically for deleting Skiza tunes.

Confirm Deletion: You will be asked to confirm the deletion. Respond with “yes” to proceed.

Completion Message: Wait for a message confirming that the tune has been removed.

3. Contacting Customer Care to Remove Skiza Tunes

If you encounter any issues or prefer to speak to someone directly, you can contact Safaricom customer care:

– Call Customer Care: Dial 100 from your Safaricom line.

– Select your preferred language when prompted.

– Ask the customer care representative to help you remove your Skiza tune. Be ready to provide them with your details, such as your phone number and the Skiza code of the tune you want to delete.

– Follow Their Instructions: The representative will guide you through the process .

Troubleshooting Common Issues When Removing Skiza Tunes

If you experience difficulties while trying to remove your Skiza tune, consider the following troubleshooting tips:

– Ensure that you have a good network signal, as poor connectivity can affect the SMS or USSD processes.

– While removing a Skiza tune is generally free, ensure you have some airtime in case there are any charges for sending SMS or using USSD services.

– Sometimes, simply restarting your phone can resolve minor issues with the network or the application.

Characteristics Of Skiza Tune

The Safaricom Skiza tune service offers several key characteristics that enhance the user experience:

Customization: Users can purchase or record up to 40 Skiza tunes, allowing for personalized caller experiences.
Diverse Selection: The service features a vast database of local and international music, catering to various tastes.
Random Playback: If multiple tunes are purchased without specification, they are played randomly for callers.
Accessibility: Available to both prepaid and postpaid customers, with no registration required.
Daily Renewal: The service is renewed daily, provided the user has sufficient funds in their account.

Charge details for the Safaricom Skiza tune service

Service	Charge	Details
Content fee (Local Skiza tune)	Kshs. 1.50 per day	Daily charge for local Skiza tunes
Content fee (International Skiza tune)	Kshs. 1.50 per day	Daily charge for international Skiza tunes
Interactive Voice Response (IVR)	Kshs. 3.00 per minute (charged per second)	Charges for accessing Skiza tunes via IVR
Data charges (Phone browser/Web)	Data charges apply	Data charges when accessing via Safaricom’s browser or data cards
SMS access to 811	Kshs. 1.00 per SMS	Fee for sending an SMS to 811 to request a Skiza tune
Purchase Fee	As per content fee	Charged upon successful upload of the Skiza tune
Failed purchase (Insufficient funds)	Access fee applies	If funds are insufficient, access fees are still charged
Purchase via Bonga Points	Not allowed	Skiza tunes cannot be purchased using Bonga Points
Purchase via Okoa Jahazi	Allowed	Skiza tunes can be purchased using Okoa Jahazi airtime

How to Request Skiza Tune Service

To request the Skiza tune service from Safaricom, you can follow several methods.

– 1. Using USSD

Dial *811# on your phone.

Follow the prompts to browse the available Skiza tunes and select the one you want to purchase.

– 2. Via SMS

Send an SMS to 811 with the keyword SKIZA followed by the code of the tune you wish to purchase. For example, you would send SKIZA 5000001 to request a specific tune.

– 3. Interactive Voice Response

Call 811 and follow the voice prompts to select and purchase your desired Skiza tune.

– 4. Online

Visit the official Safaricom website or use their mobile app to browse and select Skiza tunes.